Returns & Refunds Policy
Effective date: September 30, 2026
Last updated: September 30, 2026
At Tea Gurus Company, we take pride in offering high-quality, handcrafted teas. Because of the sensitive, consumable nature of tea products, all sales are final once an order ships; with one exception: if your item arrives defective or damaged, we'll make it right.
1. Freshness and Best By Dates
Most of our teas are labeled with a packing date to help you track freshness, along with a Best By date — typically 2 years from the packing date.
This is not an expiration or safety date; tea is a dry, shelf-stable product and does not spoil the way perishable foods do.
“Best By” simply reflects when the tea's flavor and potency are at their peak.
Tea kept past this date is generally still safe to enjoy, though flavor may gradually mellow over time.
For best results, store your tea in a cool, dry place away from direct light.
Best By simply reflects peak flavor and potency; not a safety or spoilage deadline.
2. Defective or Damaged Items
If your order arrives defective, damaged in transit, or incorrect, contact us within 7 days of delivery and we'll arrange a replacement or refund at no cost to you.
To help us resolve it quickly, please include:
- Your order number
- A brief description of the issue
- A photo of the item
- A photo of the packaging if damage occurred during shipping
3. Return Conditions
Returns and refunds are accepted only for defective, damaged, or incorrect items.
We're not able to accept returns or issue refunds for reasons of personal taste, preference, or “changed my mind” after an order has shipped.
This is why we encourage customers to read each tea's description and reviews closely before ordering.
4. Non-Returnable Items
- Digital Products
- Bundles
Digital products — once a download link has been issued, these are non-refundable, as the item cannot be “returned.”
Bundles — if any single item within a bundle arrives defective, contact us and we'll replace that item rather than the full bundle, unless the whole bundle was affected.
5. How Refunds Are Processed
Once a defective or damaged item is confirmed, we'll either ship a free replacement or issue a refund to your original payment method, at our discretion or your preference.
Refunds are processed through Stripe, our payment processor, and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
We do not charge you for return shipping on confirmed defective or damaged items — in most cases, we'll simply send a replacement rather than ask you to ship anything back.
6. Order Cancellations
If you need to cancel or change an order, contact us as soon as possible after purchase.
We can only cancel or modify an order before it has been packed and shipped.
Once an order ships, our standard return conditions above apply.
7. How to Request a Return or Refund
Email us at the address below with:
- Your order number
- A description of the issue
We aim to respond within 1–2 business days.
Email Tea Gurus
teaguruscompany@gmail.com
8. Contact Us
Tea Gurus Company, LLC
Email: teaguruscompany@gmail.com
Your Tea Ritual Matters.
We want every Tea Gurus order to arrive ready to become part of your ritual. If something isn't right with your order, we're here to help.